Privacy Policy

Lohita VastraKala is a saree brand based in India. Our website is an informational brochure. It displays collections, product information, and prices. It does not include an online shopping cart, customer account login, or an on-site payment form. Enquiries and orders are handled through WhatsApp, Instagram, telephone, email, or an in-person visit booked through Google Calendar. Product prices displayed on the website are indicative; the applicable price is confirmed off-site at the time of your order.

We collect personal information that you choose to send to us, and limited technical information that may be generated when you visit the website.

Information you provide:

1. Enquiry and order messages, including product interest and occasion details
2. Contact details you share, such as name, mobile number, email address, and social media handle
3. Delivery name, mobile number, and address when you place an order
4. Appointment details if you book a visit
5. Any other information you voluntarily send by WhatsApp, Instagram, telephone, or email

This website does not operate customer accounts, a shopping cart, or an on-site payment or checkout form. We do not collect payment card or UPI credentials through this website. Payment arrangements are communicated and confirmed off-site.

The hosting, development, or public-access environment used to serve this website (which may include a tunnelling service) may generate ordinary server or access logs, such as Internet Protocol (IP) address, browser type, date and time of the request, and the pages requested. We do not operate advertising pixels, analytics tags, or email newsletters on this website.

The website may request promotional offer configuration from a remote address. That request is used only to display current offer text and is not an advertising or analytics pixel.

We use personal information to:

1. Respond to enquiries and confirm product availability and prices
2. Process and fulfil orders
3. Arrange shipping and delivery
4. Schedule and manage visits
5. Communicate about an order or enquiry you have initiated
6. Comply with applicable legal, tax, and accounting requirements
7. Protect the website and our business against misuse or unlawful activity

When you contact us through WhatsApp, Instagram, telephone, or email, the message and the contact details you include are received by us on those channels. Those platforms process the communication under their own terms and privacy policies.

If you join our WhatsApp community group, WhatsApp (Meta Platforms) will process your WhatsApp account information and group messages in accordance with WhatsApp's policies. We may see your display name and the messages you send in the group.

If you reserve a visit through the Google Calendar booking link on this website, Google will process the appointment details you submit, which may include your name, contact information, and preferred time. That processing is subject to Google's terms and privacy policy.

This website does not use advertising, analytics, or tracking cookies, and it does not set a first-party cookie banner for marketing consent.

Your browser may store a temporary session value (session storage) so that a promotional offer notice is not shown again during the same visit after you dismiss it. That value remains on your device and is cleared when the browser session ends.

The website platform or hosting environment may use strictly technical cookies if required for ordinary operation. We do not use those cookies to build advertising profiles.

Our website links to or works with third-party services, including:

1. WhatsApp
2. Instagram
3. Google Calendar
4. Telephone and email service providers
5. Hosting, content-delivery, or public-access / tunnelling services used to make the website available

Lohita VastraKala does not control these third-party services and is not responsible for their content, availability, policies, or practices.

Your use of third-party services may be subject to their own terms and privacy policies.

We do not sell personal information.

We may share personal information only as needed to:

1. Arrange delivery through courier or logistics partners (name, mobile number, and delivery address)
2. Operate the communication and booking channels you choose to use
3. Comply with a legal obligation, court order, or lawful request by a public authority
4. Protect our rights, customers, or the security of the website

We retain enquiry, order, and delivery records for as long as needed to fulfil the order or enquiry, handle returns or disputes, and meet applicable legal, tax, and accounting requirements in India. We then delete or irreversibly anonymise the information where we no longer have a legitimate need to keep it. Messages you send on WhatsApp, Instagram, email, or similar channels may also remain in those platforms according to their retention practices.

Lohita VastraKala is based in India. This Privacy Policy is intended to meet our obligations under the Information Technology Act, 2000 (and rules framed under it) and the Digital Personal Data Protection Act, 2023, as they apply to us.

Subject to applicable law, you may:

1. Request access to the personal information we hold about you
2. Request correction of inaccurate or incomplete personal information
3. Request erasure of personal information that we no longer need to retain
4. Withdraw consent for processing that is based on consent, without affecting processing already completed
5. Raise a grievance relating to the handling of your personal information

To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request. Some requests may be refused or limited where we are required to retain information by law or to complete an order.

Our website and services are directed at adults. We do not knowingly collect personal information from children. Under the Digital Personal Data Protection Act, 2023, a child is a person under eighteen years of age. If you believe a child has provided personal information to us, please contact us and we will delete it where we are not required by law to retain it.

We may update this Privacy Policy from time to time to reflect changes to our website, business, communication channels, or applicable legal requirements. The updated policy will be published on this page.

If you have any questions regarding this Privacy Policy, or if you wish to exercise your rights or raise a grievance, please contact us:

Lohita VastraKala
Email: support@lohitavastrakala.com
Telephone: 70956 99909
WhatsApp: 70956 99909